Salem Community Transportation System (SalemCTS)

Get 20% off this month when you try our services!

Signed in as:

filler@godaddy.com

Account

Terms and Conditions

The terms and Conditions:

1. Introduction :

. Salemcts is a Non-Emergency Medical Transportation service

. Based in Winston-Salem North Carolina since 2015

. Effective date of terms and conditions 1/01/2024.

2. Definitions:

. Salemcts Transportation provider of NEMT services

. Trip destination one way = one trip

. Round trip destination and back to pick to pick up point = two trips

. Client Person being picked up for transportation.

. Booking setting up NEMT services

3. Booking and Reservations:

. Booking a NEMT service can be done at this website, email salemctsride@gmail.com

. Booking can be done by phone at 336-870-7635

. Cancellation policy: must be given over the phone within 24 hours before scheduled pickup.

4. Transportaion NEMT Services:

. Ambulatory clients who can walk without assistance

. Wheelchair clients who need the assistance of a wheelchair.

. Hours of service a available daily from 8am to 5pm regular hours Monday - Friday

. Premium availability any time before 8am or after 5pm also weekends and Holidays

. Any destination outside of the 10-mile radius, will incur a premium mileage charge to and from.

5. Payment and Billing:

. Services will be based on a 10-mile radius from pick point to destination, same price returning.

. Payment methods accepted Master card, Visa, Cash app, or cash.

. late Payment or Non-payment consequences based on the client.

6. Expectation of clients:

. Be ready there will be a wait time charge if the wait is more than 15 minutes.

. Be civil and respectful. the driver can refuse the trip, due to improper behavior.

. Clients must provide accurate information and contact details.

7. Transportation Provider Responsibilities:

. Timely and reliable service.

. All vehicles are maintained and clean.

. All drivers undergo a mandatory criminal background check/drug test.

. Drivers must pass a DMV background check.

8. Privacy and Confidentiality:

. All patient private personal information (PPI) will protected following HIPPA guidelines.

. This information includes all identifying details such as an address, destinations, medical condition, etc...

9. Insurance:

. Salem cts is fully insured to meet NC state limits for business and vehicle insurance.

. Including general liability coverage for accidents or incidents.

10. Termination of Services:

. Termination of services at the request of the Clients

. Failure to pay for services provided.

. Failure to qualify for services, such as the total allowed trip for the Client's insurance is exhausted.

11. Amendements and Updates:

. When changes to the terms and conditions will be communicated through emails, direct communications with providers, and through our website.

. All changes will go into effect 30 days from the initial notification.

12. Acceptance of Terms:

. By booking with Salem cts Services Client agrees to abide by these terms and conditions.

Return and Refund Policy

Return and Refund Policy to clients:

1. Booking and cancellation policy:

. Clients are responsible for providing accurate and complete booking information, including date time and destination.

. Cancellations made within 24 hours of the scheduled pick-up time will be eligible for a full refund.

. Cancellation made after the specified time frame may be subject to a cancellation fee, which will be deducted form the refund amount.

2. Refund Eligibility:

. Refunds will be considered for the following situations:

. a. Cancellation made within the 24-hour time frame.

. b. Fallure to provide transportation services due to reasons beyond our control (e.g., vehicle breakdown)

. c. Incorrect charges or billing errors.

3. Requesting a Refund:

. Clients must submit a refund request in writing to {refund request email or phone}

. Refund requests should include:

a. Booking reference number.

b. Reason for the refund request.

c. Supporting documentation, if applicable.

4. Refund Process:

. Upon receiving a refund request, our team will review it within 7 business days.

. If the refund is approved, the refund amount will be processed using the original payment method whenever possible.

. Refunds may take 5-10 business days to reflect in the client's accounts.

5. Non-Refundable Fees:

. Certain fees may be non-refundable, including but not limited to booking fees, administrative fees or fees associated with third-party services.

6. Dispute Resolution:

. In case of a dispute regarding a refund request, clients may contact our customer support team an email at salemctsride@gmail.com.

Terms and Conditions

Return and Refund Policy

This website uses cookies.